At Dilzan Studio, customer satisfaction is important to us. We carefully check every item before dispatch; however, if there is any issue with your order, please review our return and exchange policy below.
Exchange Policy
We offer exchange only in case of:
- Wrong item delivered
- Damaged item received
- Defective product
To request an exchange, customers must contact us within 24 hours of receiving the parcel.
Exchange Conditions
For exchange approval:
- The item must be unused
- Original packaging must be intact
- Product must be returned in original condition
- Proof of issue (photo or video) may be required
Return Policy
At this time, Dilzan Studio does not offer returns for change of mind, dislike, or personal preference.
Returns are only considered if the delivered item is incorrect or damaged.
Non-Exchangeable Items
The following cases are not eligible for exchange or return:
- Slight color difference due to screen settings
- Minor design variations
- Used products
- Damage caused after delivery
- Delayed claims after 24 hours
Exchange Process
Once your request is approved:
- Contact our customer support team
- Share order details and proof of issue
- Follow return instructions provided by our team
- Replacement will be dispatched after product verification
Shipping Charges for Exchange
If the issue is from our side, exchange shipping may be managed accordingly.
If exchange is requested for any other approved reason, shipping charges may apply.
Important Note
We recommend checking your parcel immediately after delivery and contacting us promptly if needed.
Customer Support
For exchange assistance, please contact Dilzan Studio through our official communication channels.
Dilzan Studio values trust and always aims to provide a smooth shopping experience.
